• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Top notice bar

Call us on 08000 388799

Avanti Tax Accountants HomepageAvanti Tax Accountants

Bookkeeping, Accountancy and Taxation services

  • Home
  • About Us
  • Our Services
    • Bookkeeping & Accountancy
    • Corporation & Personal Tax
    • Payroll & CIS
    • Company Secretarial Bureau
    • Budgeting, Forecasting & Business Valuations
    • Mentoring & Business Coaching
    • Software & Training
  • Our Accountants
  • News & Insights
  • Send An Enquiry
Home » News & Insights » Tips for SMEs – Customer Care

Tips for SMEs – Customer Care

Posted on 23rd May 2018

Customer Care

It’s often interesting to see how different industries prioritise their customer. It seems that if your customer is right there in front of you, that they are treated with respect and dealt with efficiently and politely.

With the non-stop train that is technology, our consumer interactions are increasingly becoming electronic and vary across all media platforms in a 24/7 business world.

For us at Avanti we find that increasingly we do not meet our clients, and our advice is given electronically, by phone, via Skype meetings and with clients all across the UK and as far reaching as Australia our approach is modern, but we strive to maintain those traditional values of a family firm, where our clients are at the heart of what we do, and helping their business to grow through solid advice, and ongoing tips is as much a part of our accountancy process as crunching the numbers.

There are some small but effective steps you can take to ensure that your clients, no matter how near or far get first class service.

Personal Contact

Give your clients a personal contact in the office, so they know who to speak to when they have an issue that needs that extra care. At Avanti your allocated team are introduced to you for an on-going relationship.

Respond to all Contact

This sounds simple, but it can be easy to miss an email or lose a message scribbled on a post-it in haste. Instead, take time if taking a phone message to check that the details are correct and email immediately to the relevant person. Ensure you have an email response procedure. Avanti aim to answer all emails within 4 hours, and if ever you need a faster response you can call the office, you won’t be put on endless hold, and you will be greeted by our friendly team who will be happy to advise you.

Take Complaints Seriously

“The customer is always right” , if a customer complaint is raised, invest time in investigating it. You may find it to be invalid, but by doing this you can present your findings to the client and offer a solution. If it was the fault of your team, yourself, or a process falling down you’ll be able to look at your findings and address the problem, ensuring that it doesn’t happen again. We are ‘human’ and all make mistakes – it’s how you deal with those mistakes that makes you the best person you can be. If the relationship is not salvageable, your client will at least leave you safe in the knowledge that you acted appropriately and went above and beyond to resolve their issue.

Value

Adding value to the service you provide, not just the black-and-white service, but going above and beyond.  Here at Avanti we provide not only a pic ‘n’ mix of services to allow you to choose the right service to fit your needs, but with our quarterly Client Report providing you with proactive information and advice during the year, reminders about all the important dates and deadlines and information newsletters every month we are helping to move you and your business forward.

Ask For Feedback

Give your clients the opportunity to provide feedback on your services or products. You don’t have to wait for it to be volunteered. Ask clients to review you, offer suggestions or provide testimonials. Avanti provide clients with a customer survey on completion of year-end work, it’s your chance as an Avanti client to have your voice heard.

We pride ourselves on our customer focussed approach, providing first class advice and service.

If you’re tired of accountants who your only interaction with is completion of your year-end/ tax return, give us a call 0800 0388799 to see how we can offer you a proactive professional tax and accountancy service.

Share this post:

Share on TwitterShare on FacebookShare on LinkedInShare on E-mail

Filed Under: Tips for SMEs

Disclaimer:- The information contained herein is given by way of general guidance only and no action should be taken solely on the basis of the information contained herein. The Avanti Group (UK) Ltd will be pleased to provide further guidance on the issues, and how they might affect you. No liability is accepted by the firm for any action taken without seeking appropriate professional advice

Footer

Navigate

  • Find An Accountant
  • About Us
  • News & Insights
  • Privacy Policy
  • Letter Of Engagement

Our Services

  • Software & Training
  • Mentoring & Business Coaching
  • Budgeting, Forecasting & Business Valuations
  • Company Secretarial Bureau
  • Payroll & CIS
  • Corporation & Personal Tax
  • Bookkeeping & Accountancy

Get In Touch

Tel: 08000 388799
Send us an enquiry

  • Facebook
  • Instagram
  • Twitter
Copyright © 2023 Avanti Tax Accountants · All Rights Reserved
Part of The Maurice J Bushell & Co Ltd Franchise (UK) Ltd · Company Reg: 10407313 and The Avanti Group (UK) Ltd · Company Reg: 04635630 · Created by Purple Hippo
  • So we can contact you to discuss your enquiry
  • So a member of our team from your area can contact you
  • By clicking ‘Send Enquiry’ you agree to receive contact from Avanti Tax Accountants using the details given above. We respect your personal information and your privacy and will not share or sell your information to other organisations. Please read our Privacy Policy for more information.
  • This field is for validation purposes and should be left unchanged.