Peter Wade who assists in the bookkeeping and payroll department of Avanti deals with a variety industries on a daily basis helping with the bookkeeping which includes purchase and sales ledge, bank reconciliation and VAT. The clients he is involved with vary from hairdressers to pubs from IT companies to coffee shops and IFA’s.
A Member of the team asked me to look into why their client sales figures were incorrect as the client had a different figure altogether , knowing a second pair of eyes is always helpful!
So, looking through their accounting software file nothing seemed out of place until I came across “GC C1” money coming in and it transpired we had no corresponding paperwork from the client to assist us.
The result in lack of information, meant that a few invoices were shown as unpaid, but once we had the relevant paperwork and were able to tie up income against invoices correctly, we were able to provide them with accurate financial information.
We always strive to provide a service that is cost effective, so looking at how the information is received and how it could be provided in a better format, to ensure we have the data we need, but able to complete the work in a time efficient manner is important to us.
So looking at the paperwork I got from this client, I asked if they could provide the information in a CSV format, instead of providing sales invoices, which can cause delay and inaccurate information. This means I can upload directly into the software – saving time and assisting with the accuracy of the information we are provided.
The client is very happy that we are providing them a service that is accurate, proactive, informative and being mindful to their costs.